Directions for submitting a mishandled baggage claim: 1. FRALH12345), and also change your details. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? Please be assured that we take all necessary measures to remedy the damage. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. For some of these, the contact number is just the main airport number. . Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. Are incoming and outgoing flights for domestic travel in same concourse? CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. 2023 Red Cirrus, LLC. Concourse A has a total of 19 gates split across 2 areas. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . All Rights Reserved. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. All rights reserved. Washington, DC 20590855-368-4200. If you wish to park your vehicle and escort a . FRALH12345) by email. Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. Do I go to gate at CLT to check in? To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. I am connecting at CLT to travel to Bermuda. Chat With Us 24/7. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. We pick up in Charlotte on the baggage claim level. Terms apply to offers below. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. La Quinta Inn Charlotte Airport, North Carolina NC. Safe travels! Phone Number: 704-359-4013 My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? If you aren't sure where you lost your item, file a lost and found report with us. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. 1,500. It will NOT be published. So, if you left your item there, call 704-359-4316. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. They have a pre-approval process Ill be completing beforehand. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. Airport Parking signs on the roadways also provide timely parking facility status updates. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Please allow up to six months to fully investigate your claim. You may also call 704-359-5555 for the latest parking information. Frequently asked questions Delayed baggage CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. 5501 Josh Birmingham Parkway Reservations: 800-435-9792. Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. What are airlines responsibilities when they damage your baggage? Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Email needed if you'd like comment updates. Is a reservation required or a telephone # to call when landing? If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. After 90 days, any item left unclaimed will become the property of the city. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. Assistance request for disabled passengers when parking: 704-359-4038. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. All rights reserved. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . Lower level traffic is being rerouted to the upper level." Concourse D is located on the east side of the airport and is the main concourse for international flights. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Contactlost and found to locate items left at the security checkpoint. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. Browse our most frequently asked questions for more information! 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Website: cltairport.com For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Before sharing sensitive information, make sure youre on a federal government site. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. We have a layover of several hours at the airport. 3. Review and complete the online claim form, as instructed below. Not necessarily, it depends on the airline you are flying. I was not able to check in online for the CLT to Bermuda leg of the trip. You will then be given written confirmation as well as a reference number (PIR number, e.g. You may file a claim if you are injured or your property is lost or damaged during the screening process. * Hours are subject to change without notice. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. Airlines Operating from CLT Passengers should file a baggage claim with their airline as soon as possible. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. 2023 Upgraded Points, LLC. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. What about damage to the wheels, handles, or straps of baggage? Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. The majority of missing items of baggage are found within the first 24 hours. Airlines have tracking systems in place to try to identify the bags location. Distance From Uptown Charlotte: 8 miles (13 km) Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Lounge access may be restricted at times due to capacity. Browse our most frequently asked questions for more information! Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. We are traveling OMA to DUB via CLT, with a lengthy layover. What about on the way back from TC to Connecticut? Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? - Alex & Erin. Please save your control number; you will need it when communicating with TSA and to check your status. We may be compensated when you click on links from one or more of our advertising partners. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. * Hours are subject to change without notice. Its best that you check with your airline whether this is available. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Learn more about the process for delayed and damaged bags. Aircraft or Boarding Area the airline you flew with (Baggage Services numbers for each airline are listed below.) Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. In addition, as an Amazon Associate we earn from qualifying purchases. Please check your email and confirm the newsletter subscription. This interactive . Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. The airport had announced at 3:40 p.m. via Twitter "local law enforcement is responding to a possible security item in baggage claim. Number of Bags Damaged . The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. 2023 Red Cirrus, LLC. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Official websites use .govA .gov website belongs to an official government organization in the United States. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. The main terminal is the central body of the airport and consists of 3 levels. Please enable JavaScript to fully experience this site. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Airport status is only available for US airports. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. As soon as we have found it, we will contact you to arrange how to return it to you. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. Can the airlines exclude liability for certain items? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Screening at certain airports is performed by private companies and not TSA. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? We will be on American Airlines. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 If in doubt, please contact each agency individually. Outside relief area, Between concourses A and B Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. Members also have access to The Club CLT and Gameway. It is essential that you keep this. Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. and then take a sharp right onto N. Josh Birmingham Parkway. Please save your control number; you will need it when communicating with TSA and to check your status. Baggage service: 614-338-6700. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. Use this tool to help you get between terminals, No destination-specific delays are being reported at. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. Airlines are free to pay more than the limit, but are not required to do so. Lost & Found. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Customer Self-Service Need to change, cancel, or edit your flight itinerary? When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? This bonus value is an estimated valuation. This site does not include all credit card companies or all available credit card offers that are on the market. What are airlines responsibilities when your bag is delayed? 1,500. We have Answers. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. What can I do if my baggage has not been found within five days of reporting the delay? To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Track Flights, Search Fares, Locate Airlines. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? We are here to support you with your inquiries 24/7. To connect, select the network CLT Free WiFi and launch your browser. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). at the Lufthansa baggage tracing counter at the airport, at the Lufthansa service counter at the airport or. Contact Reservations Back to top If the office has availability for that day, then yes you should be able to. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Need to change, cancel, or edit your flight itinerary? Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Charlotte Douglas International Airport click here to leave your comment. This location does not accept cash or checks. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. It seems that you have already subscribed to this list. Unfortunately, there is no way around that. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. Cant find what you are looking for? This site does not include all credit card companies or all available credit card offers that are on the market. Award nights for Marriott Bonvoy members start at 30,000 points per night. You must also provide proof that the damage occurred while your bag was in the care of the airline concerned.