Feb 28, 2023 7:27 pm EST. The letter is already in transit via FedEx to PCV. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. OMG!!! In We purchased a 3000 point timeshare for $12, 500 from Palmera Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Argentina Australia Belgi (Nederlands) Belgique (Franais) They were looking for Maintenance fees. showed us were significantly less than what was actually I am thankful that the only financial information I gave was our credit card. ST-36515. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. JavaScript is disabled. Please visit RCI.com for details. Desired outcome: RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Complaint Resolution Index (CRI) Explained. Coral Sands was sued, alleging fraud back in 2006. The first clue should have been that the Quest Most real companies would take the time..will see where it goes. Don't have an account? After purchasing, I was told to just click Book Me and schedule my trip. The only outcome youve been selected for is a fleecing. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. I called in late November and was told that my dates were not open to call again in January. Still wondering why people buy timeshares? ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. So why do people still buy timeshares? This is a multi-location business. BBB Business Profiles generally cover a three-year reporting period. Reviews are most valuable when they are original and unbiased. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. This is the version of our website addressed to speakers of English in the United States. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. I just want out. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Hopefully the refund will post in a couple days! We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Desired outcome: Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! 13 Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Reporter3228572. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Make sure any club youre considering can pass an easy scam test. Why? Our records indicate the company failed to respond to the one complaint brought to its attention. Like all the other complaints prior to me. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. Write reviews, ask and respond to questions, We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Read full review of Palmera Vacation Club. Don't have an account? It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. My wife and I was deceived and lied to, they are good at what they do. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. What is Palmera Vacation Club's Instagram? Share. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Can any body help me? You are using an out of date browser. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Here it is a year and 1 maintenance fee later, no bye bye timeshare. I submitted a certified letter to the company with no response. membership takes 45 days to activate, 15 days after you can 602357907. This fact does not disparage the company in any way. Did they give you any bonus items ? Has that happened to anyone else? One of the worst decisions of our life. So they could either buy it back or he'd just quit making payments, so they let him out of it. Click here to explore the Palmera Portfolio. We told him flat-out during the tour that we are not interested. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. We retained I just feel so bad for all of the people that get swindled by vultures like these. These vacations are limited. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! You must log in or register to reply here. Copyright 2020 Business Consumer Alliance All Rights Reserved. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Verified customer. After researching and finding this site (thank God!) No. an attorney but they refused to negotiate with him. To use our mobile site, please enable JavaScript. Type in the email address you registered with. I have tried multiple times and never receive a response from the request. We didn't start to look into it more until we got home Sunday night. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. I want to close my bank account in hopes of getting away from these vultures. You May Like: Disney Vacation Club Rentals Grand Californian. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. The most helpful contributions are detailed and help others make better decisions. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . Have you tried contacting them? The club promoter is making a profit somewhere along the process. At this point I am willing to let them keep the money they sham me out of. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. go back to original rules when we joined or get out of contract. Contact them directly! This was a hassle no doubt. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. Keep in mind, a timeshare is not a financial investment. BCA has no information regarding advertising review at this time. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. Our ETA was just after 5, so I wanted to call in. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. Other restrictions may apply. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). All-Inclusive resorts may charge a mandatory all-inclusive fee. Our credit is being held hostage by Palmera Time Share. The savings and perks are clear. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. The Palmera membership also included a Quest I called the number they gave me three times to cancel the contract but no one answered. The travel prices the salesman Where can I get more information about the class action lawsuit. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Read your contract for rescission and follow those directions exactly as stated. After checking in we were paired up with the salesman. All rights reserved. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. Still no return calls. This is the version of our website addressed to speakers of English in the United States. *****. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. a 5 week time share at Island Links Resort in Hilton Head, SC. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. Reply. 602560941. Dont Miss: Hicv Vacation Package Kissimmee Fl. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. Submit a complaint and get your issue resolved. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Palmera is deducting $295 out of my checking account a month. We stayed at the Island Links and attended a timeshare presentation. Judging by everything I'm reading, nothing has changed and they are still lying. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Book by 8/15 for travel through 12/15/22. B. brenda123129 of FARMINGTON, US. Location. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This post has been removed at the author's request. Called better business and state of SC. At least I can dispute the credit card charges. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. We tried to fight it at that time, but we had signed a contractual agreement. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Fla. What is Palmera Vacation Club's Facebook? I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. This sounded good to me as my current time share only gave me one week and a one bedroom. They have their own points system to be used within the resorts that are on Hilton Head. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Some. Like a free stay and Hilton money? We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Theyre selling pie in the sky, and Marie Callender is better at making pies. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Now I have 2! He also danced around answering a lot of questions. No: TAR-6309. I got a call in January. When I booked out trip, it took a solid week to speak to a representative. In reality, timeshares are not bad. Weeks Float . After reading the contract, I did not feel comfortable. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? On our way down to Hilton Head, we were a little bit behind schedule. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. Creating memorable vacations for our members. What is the cost??? As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. The product has changed into something that families, couples, and adults love. He started to get pushy when he got into his sales pitch. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. My husband and I are both smart people and we feel so foolish that we jumped into this. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. get quotes and more. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. Resolution Sought The trading power we were supposed to have with RCI was Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. Palmera Vacation Club. After about another hour, I finally got through to the right person. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. We want you to share your story, with both the good and the not-so-good. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. Just went through a similar situation as you. We grabbed our stuff and got the heck out of there. I told them I was waiting on a check from them to pay off my old time share. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? RCI, LLC is not responsible for any activities or services provided third party providers. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. All of the one star reviews that you read are TRUE. Other restrictions may apply. Of course, this was not mentioned. Palmera Vacation Club. Palmera Vacation Club has been in contact with Ms. ***** File No. Fla. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. Login. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. Taxes, additional fees and charges may apply. No we know why. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. You can call member services, leave messages and never get a call back. Time Shares. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. The latest complaint timeshare fraud was resolved on Aug 04, 2017.