wasted a lot of time trying to clear paper jam! Sylviane Bartkowiak. The black cover can be mistakenly installed backward. E09A88GA Chip If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. Javascript is disabled in this browser. I've had the printer over a year and I know it's out of warranty. The white dial is simply a gear the turns the shaft which moves the carriage. @fatynfauzie. to see if the printer prints flawlessly. Also, move the Carriage to the right if its held in the center. Repair manuals for printers of many makes and models. By using this site, you accept the. Finding your Product Number. . Every day, over one million ink cartridges are thrown into landfills worldwide. If any labels are missing, locate them inside the product, and then remove them carefully. By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! Does your print carriage stuck on the right of the printer (service station)? Powered by BigCommerce. Next step is I have to clean the cartridge head. While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. I called HP and spoke to someone, she tried different things and couldnt make it work. Ronalyn Dumalag There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. Jammed paper can cause the carriage to stall. And if the issue still persists, this could be a hardware issue. I have tried this and the cartridge carriage will not move physically. Inside that black piece there are grooves that help connect it to the rod so it has a surface to turn the gear around the rod. Wait until the warm-up period is complete before proceeding. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. The troubleshooting methods are proven effective on the. Would appreciate any more information that might lead me to a fix. Rallie Personal Silvas, John Miller See the steps on how to print a self-test report at the top of this document. Reach inside the product through the cartridge door, and then manually move the carriage. Monday to Friday, 8am to 5pm EST, 2303 S.E. My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Turn off the printer, and then disconnect the power cord. Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU Thats why its crucial to install the printer cartridges carefully in the right way. Without turning off the product, disconnect the power cord from the back of the product. Julie Ann Abrams. Jul 22, 2020 by How about a power reset by turning the printer off? RICHARD MARTINEZ, Lance Brathwaite @michael75575. {{#if (eq ../this.length 3)}}. Mikaella Brodeth See your browser's documentation for specific instructions. The carriage might try to move into the access area. 2nd: Look at the white circular gear on the left hand-side and rotating it clockwise until I heard it click once (checked the carriage - still wasnt budging) then kept rotating the gear more until I heard it click again and then wah-lah the cartridge carrier was released when I moved it to the left! I have an HP OfficeJet Pro 8023 printer. Carefully take out any sheet of paper thats stuck inside using both your hands. The Blue Tape is a specially made tape and expensive. Some features of the tool may not be available at this time. Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Should charge HP for such selling poor items. No positive results. If you continue to use this site we will assume that you are happy with it. I can find nothing that would prevent the carriage from moving, but something is. YAY! The cartridges are all the way to the right and will not move to where I can take them out or check them. I dont see a paper jam. We use cookies to ensure that we give you the best experience on our website. The error message shows \"Carriage Jam. See if the paper feeds smoothly. Open the carriage access door. While the ink lasts, the printer uses a Tri-Color cartridge. Fill the web-form. Disconnect the power cord from the wall outlet. $164.99. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Any suggestions? Wait until the Carriage stops and become silent before you proceed. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. Also, the HP SMART shows nice print options, but there is no COPY icon. Please turn off your device and unplug its Power cord. But with that I think I have to go find a video tutorial. The company has focused on working with businesses of different sizes, from Fortune 500 companies to entrepreneurial starters, to develop custom ink, spanning from printer ink to stamp ink, re-entry ink, indelible ink, redaction ink, invisible ink, and more. Try opening and closing the tray a few times until the tab gets into the slot if needed. Evelyn Schneider, I tried this and it did not work on my Pixma MP980, Jul 28, 2018 by Magic!?! , If you own an Epson printer with a scanner, you might have encountered various errors while trying t Hello Sue! Improperly replacing or installing HP Ink Cartridges can trigger the printer to show a carriage stall error status as well. Please try to perform a power reset by turning the printer off. Ask the community. Reattach the duplexer to the back of the product. power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. Plug in the unit and turn it on. Send the printer for repair! Some features of the tool may not be available at this time. I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. Once carriage has stopped, you can change the cartridge. Example of a printer with an obstruction in the carriage path. Run a test print. I cannot get the ink carriage to move more than about a half inch. THANKS! Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Here are some easy and quick fixes you can try: Fix 1: Turn the printer off and let it cool down for 60 seconds. . If the cartridge moves, unplug the printer and try to move the cartridge manually to the left and back into the middle if you can. Touching these parts can result in clogs, ink failure, and bad electrical Pull out the Paper Tray and load it with clean, white paper. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by Check if the Nozzles have clogs and clean them thoroughly using a clean, lint-free cloth damped in warm water. Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. how to physically move the cartridge at the center? Press the buttons on each side of the duplexer, and then pull it toward you. I really dont want to go buy a new all in one. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. Copyright 2023 HP Development Company, L.P. Disconnect the USB or Ethernet cable from the back of the product. Compatible to HP 8000 Series: Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Open the carriage access door, clear any paper jam or obstruction and select OK ." This replacement part replaces the PFG (paper feed gear), which may cause the problem. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Unplug the power cord from the power source. The carriage of your HP printer is an assembly that supports its ink cartridges. -, Include keywords along with product name. Remove any obstructions. I love the Canon for photos, but it always cuts off the bottom of every regular document I print. Apr 21, 2020 by If you have been lucky enough to evade this problem until now, its not a cause for relief. Officejet Pro 8013 How does HP install software and gather data? BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975 . The print carriage cannot move HP Officejet Pro 6978, First Time Here? They might have multiple options to help you with this. Good fortunes on your journey to closure. Unplug the Power cord from the electrical outlet. When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. Detach the Power cord from the back of your Canon printer while the device is still on. Gerry Schroeter. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Check documents on compatibility, FAQs, upgrade information and available fixes. Copyright 2023 HP Development Company, L.P. 'Clear carriage jam and press OK to continue'. Finding your Product Number. The carriage will not move Technician: Benjie Turn the machine off and unplug it. No jams. Use the printer after each task to see if the issue is resolved. Abhishek Sidhu, The same issue with my hp deskjet ink advantage 3835, Nov 29, 2021 by Please I have issue with my HP deskjet 1515. i tried gto gently move the holder but no dice still stuck, May 18, 2022 by Free shipping. Take out any paper from its Paper Tray and then detach the tray from the device. this is happening to mine right now. Follow the steps in the video below to troubleshoot your printer's problem. Trying to clear a paper jam from the front of the product can damage the print mechanism. I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! Once this happens, the printer takes in multiple pages resulting in jams. please suggest. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Remove the two-sided printing accessory (duplexer) from the back of the product. Remove paper from the front of the product as carefully as possible. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It is stuck on the far right side of the printer. Hello! Coen de Milander. Your email address will not be published. Then leave it in the middle of the bar. Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. I've included a pic of the tray (head cleaner?) How to fix & put in ink cartridge ? from the printer. Thats why its crucial to install the printer cartridges carefully in the right way. Once you find that the Paper Tray isnt warped, proceed to the next step. It may be that the plastic gear gets wore or stuck in one spot if not used regularly. note: The product might go through a warm-up period of up to two minutes. If the problem persists, move on to the next solution. Push down the latch on the top of the duplexer, and then lower its cover. Dahlia Nathan, Pelumi Daniel Reconnect the power cord to the back of the product. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options @dantelavey, Cant move mine phisically either its stuck canon pixma mg7720. Open the cartridge access door, and then wait until the carriage is idle and silent. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. No return/refund Thanks! Get rid of all other bits of pieces and foreign material you find inside the printer. Please let us know what happens. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. Reconnect the Power cord back into the electrical outlet and then turn on the printer. Thank you. I had this same problem and was ready to tear the printer apart to access the cartridges. It has been a while since anyone has replied. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. hello Sep 26, 2020 by harrisonferdinand. Aug 23, 2018 by Check Paper and Check Cartridge lights start flashing. Did you jam the knife under or between or ? To the immediate left is a black piece situated on a little metal rod. I loved my HPs but after buying two that quit within the first year I switched to Canon. If the problem is still around, its time to contact a professional technician. I'm talking about. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. Good luck, Rosa Campos Finding your Serial Number Julie Post. The product lights might flash and the carriage might move. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Follow these steps to turn the product on, and then off again, to reset the print mechanism. -, Include keywords along with product name. Since she couldnt fix it, she told me she would help me buy a new one. Make sure the carriage is not obstructed by gently sliding the carriage side to side. Fits most Epson models. My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? Please wait while we gather your contact options. Sep 21, 2018 by Then by hand move the print head (cradle) by hand. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie Disconnect the power cord from the electrical outlet. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. I just bought this printer about 2 years ago. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. Modify your browser's settings to allow Javascript to execute. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Check documents on compatibility, FAQs, upgrade information and available fixes. Those grooves may be stripped or smoothed down a little or a lot causing it to skip or just spin in place. Please let us know what happens. Realign the paper and slide back the input tray. HP's Virtual Agent can help troubleshoot issues with your PC or printer. The troubleshooting methods are proven effective on the HP Officejet Pro 8600 ink and HP Photosmart 5520 cartridges. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Evelyn Schneider, Where did you put the kitchen knife to nudge the cartridge? The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. Find many great new & used options and get the best deals for HP OfficeJet Pro 8600 Plus All-In-One InkJet Printer-No Print Head- Read at the best online prices at eBay! See your browser's documentation for specific instructions. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Apr 10, 2020 by @couragedeleon. Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to . that many users frequently encounter throughout the life of their device. Sep 5, 2019 by Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. We apologize for this inconvenience and are addressing the issue. Finally, turn the printer on and see if it works. Use the following steps to clear a paper jam from the back of the product. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. I have a Pixma 5420 and the cartridges are stuck to the right. I have the same issue with my pixma mg3220. It moves to and fro in its path, transferring ink into the paper youre printing. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? Officejet Pro 8011 The Print Report menu displays, and then the product prints a self-test report. However, they also work on other models that have LED control panels. Gently remove any jammed paper from the duplexer. Your email address will not be published. {{#if (eq ../this.length 3)}}. However, they also work on other models that have LED control panels. It sounds like the cartridge is binding the carriage. This did not work, I tried like 15x. Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. One Clip for storing cartridges. I found a hair rubber band that had gotten lodged under the roller pins. The print carriage cannot move. Used for white ink. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. harrisonferdinand Have you tried turning your printer off, then open the lid and turn the printer on? Unplug it and try to leave it in an off state for a few minutes. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. Open the cartridge access door to get to the carriage inside the printer. The product is updated (Version 2) based on our popular version one. Elaine Solomon, my hp 3700 series is new. You should find a black text on your old encoder, if it says N5 Lever for Paper Feed Plate - HP OfficeJet Pro 8000 Series 8022 8025 8028 8035. If the page displays in the wrong region or language, click the. Conduct a test print. Was this answer helpful? Mar 6, 2019 by I was eventually advised by Canon to buy a new printer as I couldnt fix it myself and a new one was cheaper than having it fixed. How about leaking cartridge what is the solution.? @lizabeth207, Aug 8, 2020 by I am having the same problem with hp photosmart c309a. Allow the printer to cool down for at least 15 seconds. @rosacampos. It should move freely, if it does not it is damaged. If so, allow it to move to that position. The Virtual Agent is currently unavailable. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. If it still doesnt work, kindly reach out to your printers customer care for further assistance. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. Although I was a little leery in manually moving the cartridge. Lydia Davis. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. Even if it is not the same printer there maybe something like it with this one. Worked perfectly on my Pixma Pro-100 that had been sitting in storage for 2 years! I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. If a cracked PFG causes the problem, follow the video to replace it. If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. If you continue to shove it in, it will drive the sheet into the rollers. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! Des Moines, IA 50320. I moved it to the middle, changed the cartridge and voila, everything works. @mikaellabrodeth. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. The print cartridge seems to be stuck in the left most position (viewed from . 61.75 . Suite Y The print carriage cannot move. I am trying to remove the blue cartridge but it's not budging. I was able to stick a small flat head screwdriver in the access and slowly push the cartridges to the left. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Rebecca Kaylor, Milly Anything I can do to adjust this? Dec 19, 2017 by ghughey22. Unplug it and try to leave it in an off state for a few minutes. If it doesnt, then continue with the next solution. Any advice?. HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Or is there a way to get it to stay down without getting a replacement? Rotate the printer onto its side to gain access to its underside. It sounds like the cartridge is binding the carriage. A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . @johnmiller. @martinclarke. My warranty has expired. Can you tell me a little more about the small white dial that you turned? Therefore, please take a closer look at your Cartridge Clip Reconnect the power cord, and then turn on the printer. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. T10 (Big): Long 100 mm for most HP cases Julie Ann Abrams Aug 18, 2022 by However, no matter how many times I restart the printer, attempt to clear any "obstructions" (of which there are none), re-insert the ink cartridges, and change power outlets, the error message remains the same. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. This can damage the printer. There are NO paper jams, even though that's the error I receive. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". Yes No Score 18 eszlee Rep: 49 1 Posted: Aug 20, 2021 Options Whether it's powered on or powered off, the carriage. Good fortunes on your journey to closure. Once printer starts to print, open the cartridge door and stop the carriage. If the carriage has a latch, gently press it down to make sure it is locked into place. Along with this, it is also more reliable than modern inkjet printers. Warning: That was something, I was desperately looking for, thankfully I found this at the right time. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. This page requires Javascript. If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Gently remove any jammed paper from the rollers, inside the product. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. The opinions expressed above are the personal opinions of the authors, not of HP. Please help! Cannot move it manually. I went ahead and cleaned the print heads just for the sake. Oct 14, 2018 by Elaine Solomon, My MG2540 carriage also got stuck. @harrisonfe48657. If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. BCH Technologies. How do you get the cartridges to move? You have to go to . Jul 27, 2018 by This page requires Javascript. kathy04email. I also have this problem, and although I can see what is causing it I dont know how to fix it. Didn't find what you were looking for? Thanks, Sep 10, 2019 by Yes No Score 1 John Miller @johnmiller Rep: 1 1 Check for obstructions under and around the carriage. Having it to support existing signout flows. Move the Carriage to the left side if its stuck on the right, and vice versa. the black cartridge is only partially visible from the front - it is jammed into the right side. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Press down on the cartridge snaps into place. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Remove USB cable, if present. VALMA PINZONE. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. I hope this helps! Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by Ask the community. the cartridges are on the left and i cannot move it to the middle or right. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. Ink tank printers: If the carriage latch is secured, do not press down on it. I love this printer and agree with the description you posted. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? Which, of course, I tried. slot. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. Plug the machine back in and turn it on. Mines a 9250 and can't move it either, really stuck in there, any other ideas plzzzz?? The HP 842c was introduced in 2000. My lexmark 63 carriage is stuck & empty. Neva Crawford, lizabeth207 :-), however since yesterday it is printing alot of double letters and lines. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. I wish somebody could help me on this. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. If one color is empty, the whole cartridge is considered empty. Return the Paper Tray to its original position. Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. Refer back to the steps in this table after attempting each solution. You have to set the printer to print a document. Service or replace your HP product if the issue persists after completing all the preceding steps. Supercharge the office with affordable color and fast two-sided performance. I hope this helps! Like most old printers, the cartridges are large and last. Your session on HP Customer Support has timed out. Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. With the printer turned on, disconnect the power cord from the printer. Cartridge carrier will not move to the left. Perform the following tasks in the order given. CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here.