It also claims the bank failed to reimburse victims as required by the EDD contract, and left them on hold for hours as they tried to file claims. The latest class action lawsuit, filed in California on April 20, is one of at least three class action lawsuits the bank is facing over its management of California state unemployment insurance payments. This is a big one folks which needs to be exposed. A lawsuit filed in San Francisco alleges Bank of America failed to stop scammers from pilfering unemployment benefits. I have dates and transactions showing for example if I had a $500 balance then made a $27.00 purchase my balance would drop $50, $60.00. Why is it that they cant even give you a time frame as to when to expect your money back?! This browser does not support PDFs. I would still like to join the class action lawsuits for compensation for Bank of America freezing my account, ruining my Christmas, causing me to falsely suspect my own family members of theft, for being negligent with my money and for decriminalization based on the way I was treated like a lower class citizen in the local bofas once they saw my EDD debt card. Do you know how many times they left me with no gas sitting across the street trying to think of a way to get gas to go home in my f****** work truck you know how f****** embarrassing that is. EDD unemployment policy changed due to recent lawsuit. And no one can tell me anything. The bank was also ordered to pay provisional credits to EDD claimants and improve its customer service after it failed to handle the flood of customer phone calls and complaints over the lost funds and lack of security measures. Weve been hung up on. The class-action lawsuit will next focus on the root cause of the massive card hacking and whether Bank of America blundered by not using state-of-the-art chips on the debit cards. We will sign up for sure. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. They took all my money and I did not hear from them anymore. "With this agreement, we are committing to additional measures to help unemployment recipients who have been victimized by fraud receive their benefits as quickly as possible," Bank of America said in a statement to KPIX 5. In the meantime, I still have not heard back from the claims Dept regarding the status of my claim and Im still out $1000! They refuse to refund any of the stolen money. Obviously that is all the money I had access to and now I will not be able to buy groceries or pay bills this month. They will not respond to emails or phone calls. The complaint rounds out with the contention that any arbitration clause or class action waiver signed by affected Bank of America Zelle customers is void and unenforceable given that these consumers were fraudulently induced into banking [with Zelle] upon the belief that their money would be transferred properly and available to them when they needed it. Now I cant put gas in my car or pay rent.. no one seems to be able to give me any help. Currently having the same issue In court documents, the bank said the "plaintiffs wide-ranging demands would (instead) help legions of criminals perpetuate fraudulent schemes," because it says most of the fraud claims were filed by criminals in the first place. It says it is working to re-open claims for those who are eligible and have money in their accounts. Never responded to my claims a total of 4800 I would like to join the class actionlaw suit. Because of that we were contacted by hundreds of plaintiffs who wanted to join the case," said Danitz. If you have a bank account with BofA or anyone else SET UP DIRECT DEPOSIT so your benefit goes from EDD straight to your account eliminating that risk of ATM theft. Earlier this year, people affected by these issues filed a class-action lawsuit against Bank of America, alleging that the organization did not take sufficient measures to protect consumers. And it said that same amountThats the app showed. Please help us in this dilemma. You wont be able to talk to anyone at unemployment the system will hang-up on you. Said they would review the atm surveillance video, but that it would look better for me if I filed a police report as if I was the criminal. The state of California and the EDD specifically are failing us, putting us into debt, trashing credit scores, ruining lives even further. I was unable to purchase my items. On Monday April 19th I woke up to a low funds alert of my Bank of America prepaid debit card. And have them open my claim back up and then they send me another letter based on the information they have they close my claim or denied it again. I just gave up on this bank they stole 2000 from my account and the bank did nothing and closed my account now I am receiving emails stating that my account statement is ready on a card I dont even have I believe the fraudsters are working in the banks and remote workers and stealing peoples identity this bank is garbage. This is horrible!!! What are her options ? One opinion on the widespread fraud is that Bank of America could have prevented it if it had used the current best security standards and issued the cards with EMV chips, rather than using what the complaint calls outdated, fraud-prone magnetic stripe technology. The bank uses EMV chips in its own debit cards, calling it an important tool in increasing card security., According to the complaint, Bank of America has violated California laws and Regulation E of the Electronic Funds Transfer Act; has negligently failed to warn EDD cardholders about the risks associated with its EDD cards and accounts; and has negligently performed its contract with the California EDD, among other violations of law.. Actions does not process claims and we cannot advise you on the Bank of America never did anything but gave me a replacement card with a different debit card number with no funds. The day before I spent 4 hours on hold for a EDD specialist to release my payment, as I do every 2 weeks as they keep having countless errors on my account no agent knows how to fix and so since the extension this year I have to call in every 2 weeks and hold for 3-4 hours to get my funds paid out. The bank now must offer a new option that allows victims to authenticate identity at a local bank branch, or by calling a new dedicated 800 number. Please enter valid email address to continue. I have spent hundreds of hours on hold with EDD, and Bank of America .each pointing the finger at the other because of this Unemployment mess I found myself at 60 years old Homeless living in my card with 2 cats since November I am now sick from sleeping in the cold and have literally list everything. Bank of America and EDD say they are working to solve what they admit is at least a $2 billion dollar fraud problem involving the debit cards. these people that are employed by Bank of America are made to pretend like they dont know whats going on when in fact theyre playing the game and making you feel stupid. "Bank of America should allow people to have their claims heard. Same frustrating situation here. They closed the initial claim the day that they froze my account so I suppose they closed it the same day that they opened it when I reported the fraud. I have now spent hours on hold and minutes with agents who were rude and had no idea what was happening. I paid 10% of the recovered funds as his service charge after I got all my money back. I cant get any help from the Unemploymet office. So I called again to verify my identity, so whatever freeze could be removed. No one on the EDD side knows what they are doing. I would like to be part of this class action lawsuit as there is so much more that happened with BofA and because of their actions. Want to stay in the loop on class actions that matter to you? This field is for validation purposes and should be left unchanged. On the evening of 01/27/2021 I went to check my available balance on my debit card and noticed my card was locked due to suspicious activity. They froze my card and asked me to write up a statement of events to file a fraud claim & fax it to them. Never got anything. My health is suffering as they do nothing! She is back there for about 25 minutes and comes out and tells me shes figured it out. We are also working closely together to identify and unfreeze any legitimate cardholder accounts as soon as possible. On 3/27/21 $1,003.00 was withdrawn from a Wells Fargo ATM in the city I live in & on 3/28/21 $253.00 was withdrawn from a Wells Fargo ATM in the city I live in. me seems like Bank of America has some shady employees messing with accounts. ALSO READ: Sheriff's Office Releases Harrowing Body Camera Footage From VTA Massacre. I'm like, what? by the time I got to the bank they had given away $5,000 from my account. More information on the agreement can be found in an update on this page. bogus email account made in my name. The first week of March I had $5,000 withdrawn from my EDD BofA account, and only on the fifth day after five consecutive $1,000 withdrawals did my card finally get frozen, which I realized when I went to spend $20 at my local Target. So for the third time I called them and disputed there decision and fax them the identity theft report and I still have yet to hear from them. Just a back and forth ordeal. It took me 5 months. I also added I have a maximum one time ATM withdrawal on my EDD prepaid card of $700, so how could I ever withdraw $1000 at a atm BofA per transaction? Ive had 2000 stolen from my account in 3 transactions all which were made at Bank of america atm . THE BEST!!! Bank of America has denied me 2xs with no explanation!! Bank of America, N.A. Am glad i got all my money back from the scammers, contact. I called back several days later to check on the status of my claim and they said it was closed. Many people believe that they would be unable to win this case. At 9am I tried to pay for something online and my card was declined. I have since received a deposit from EDD but have no way to access with BOFA having a block on my account. This exact thing has happened to me! The teller then takes my card in my ID to someone in the back who calls other divisions to find out whats going on. As soon as my monies we be deposited they had it setup to automatically transfer. Thanks. Bank of America has been practicing unlawful and illegal practices for years, according to a recent class action lawsuit filed by thousands of borrowers. I just used it for gas. Updated on August 26, 2021 Connect with leading experts Highly recommended, Bank of America currently has a freeze on my funds, I am open to sharing my experience with bitcoin investment and losing money to scammers and to also enlighten everyone on how I was able to recover my stolen bitcoins from these scammers fronting as an ICO, feel free to reach out to the recovery company that helped me. My card got declined and I tried again with the same outcome, only to check my account and see it almost completely drained. And then so I just disputed their decision. A judge presiding over a class-action lawsuit against Bank of America ordered the bank to reopen all claims that were denied using an automated fraud filter and not an actual. They say they are holding it during the claim period and will deduct the claim dont clear. I honestly dont even know if that will fix the problem. Per the case, these customers later discovered that the transfers were reversed and again taken from their accounts, sometimes after they had already spent the money. Cybercriminals appear to have been draining funds from the EDD accounts attached to the cards. I had moneys in there from my unemployment and continue to certify every week. No sh*t!!! For information on deleting the cookies, please consult your browsers help function. Please add me Bank of America froze my account for no reason. Weve had Representatives having private conversations in the background. Oh yeah and plus my mobile app online I typed in the correct password never changed it had it the same password and for some reason they locked it up so I couldnt access none of my phones I couldnt see anything. per week! I called filed a claim and was told it may take up to 90 days :(, Happened to me at 830am went to pull out money it was 0 called Bank of America at 9am I ask what happened where my funds they said I had an transaction at 830am in west Covina I live 50 miles away how can I be at 2 place at the same time I think bank of america stole the funds so I filed a claim. The Employment Development Department has millions of claims on hold. ATM withdraws & other unexpected/irregular actions. I called BOA back in October 2020 to let them know that somebody in England had stolen $700 from my account from a grocery store ATM in Birmingham (information was posted on my account showing where the money was taken out). The change by the EDD was spurred by a recent lawsuit with the Center for Workers' Rights that included the new claimant payment policy as part of its settlement. California unemployment fraud 4 times worse than first reported, 'HELP US!!' At first the person I spoke with kept insisting that I had changed the info and initiated the transfer. I call, call, call and blame game continues. I never received my initial card from Bank of America and I finally called and they said that a card had never been issued to me and they would sent me out a new one. I now see after googling Im not alone in this sad mess. Furthermore, Mosson points to Bank of America failing to uphold its liability guarantee by leaving him without any money during the ordeal. 3:21-cv-00743 in the U.S. District Court for the Northern District of California. No one has answers. It has caused Great conflict in my current marital affairs along with other family members due to the financial strain and emotional anguish. They also kept saying call your sponsor. From what Ive been reading, it doesnt look good. This browser does not support PDFs. Thieves stole thousands of dollars from my account and then Bank of America froze my account denying me access to my own money. This is ridiculousI need my money in a bad way and BOFA nor EDD seems to care at all. The class for this action is all persons who got, or are entitled to get, EDD benefits via a Bank of America EDD account or debit card, who have suffered or are threatened with a legal injury caused by Bank of America, as described in this complaint, between January 1, 2020 and the present. I cannot pay my bills and cannot believe this is legal. I continued how can this be as there was never an investigation started. i said great my funds have been restored? Please, get ahold of me about this. It took me forever to get it working again. Then weeks later, they sent a letter sort of implying that I committed the fraud. In response to this latest class action lawsuit, a Bank of America spokesperson told Law360: We have added thousands of agents to answer phone calls and investigate claims for the areas of the program we are responsible for and, as a result, our average wait time for callers has dropped dramatically. 900 dollars so i called the bank and they said someone had made a wihdraw from a atm in brea ca. into the hackers acct., she was extremely rude and told ne there was nothing BofA can do. Called the following day (Saturday) and was on hold for 1.5 hrs and was able to have the card activated. I was introduced to < (CryptoMundia) at Yahooocom] they took legal actions against them and they helped me retrieve my funds couldnt be more thankful. I wont be the one to alter someones livelihood. Luckily I have been working since November, but I have to pay taxes on that missing $700! I faxed them the police report they told me to file and other documents and they said they never got them. Thank you. Over the last few months, KPIX 5 has spoken to dozens of people who say not only are they victims of fraud, but they've had no luck trying to get help from the bank or from the EDD. I tried to do several website purchases just to see if it was one particular website malfunctioning. Might as well be talking to a rock. "I want Bank of America to be held accountable. My account has been frozen since and since she never started a case, the hackers were able to take even more money out. I have the original card dont they have cameras at atms . I decided to search Bank of America freezing accounts and holding unemployment money and sure enough there has been so many complaints and class action lawsuits filed do to Bank of America freezing 300 and some odd number of accounts because they suspect unemployment fraud. I hate BOA. Copyright 2023 KGO-TV. will look at it. I then went to the bank to find out what is going on and the teller said that my account is partially frozen. "I'm a taxpayer. The Oakland resident noticed unauthorized charges on his account in December and called Bank of Americas customer service to report the fraudulent charges, according to the complaint. Please help me to add my name to class act law suit along more non fraudulent claimants. My name is Cindy bryant. When I call I get attitude and talked to them like Im irritating them wasting their time, and they will get to me when they are ready. Bank of America exposed unemployed California workers to fraud and suspended jobless payments after the banking behemoth failed to properly safeguard their benefits accounts, a federal. Shear incompetence!!! A caller "identifying. Please add me to this lawsuit! Since October 4 when the money was deducted from my account, I have called Bank of America prepaid card services easily over 50 times and every time I was told something different from the employees, I have been promised several times throughout the last couple of months that the issue was going to be resolved and to be watching for the money to return back to my account, only for nothing to ever happen . Specifically, the lawsuit alleges that the defendant did not effectively secure debit cards with microchip . So well see by March 26 or March 28, how the claims dept handles my case. I immediately called BofA to reopen my fraud. Mosson is seeking to form a class of members whove had or currently have a Bank of America unemployment benefits account. This person asked who I was and then proceeded to say, Ah, this is 123-45-6789 (fake social) born on 01/01/1990 (fake dob). This person knew my social and dob. I have spoken with Bank of America and been told to contact EDDlol, not an easy feat. I called to reopen my claim, which I was told had been done, only to have zero updates on everything. App users: For a better experience, click here to view the full map in a new window, A look at the best video roundup of snow falling across California, Has CA hit the all-time state snow record? They said an investigation would be opened and a Provisional credit would be given in 10 days (it should be given immediately). YOU GOTS TO BE KIDDING !!! stolen from my Bank of America EDD card account. So anyway the lady was helpful and finished filing the claim, by then I had filed a police report and let her know that. It just got reopened and there is no expected date on when the investigation will be finalized. I told Bank of America that transaction was unauthorized by me and that I was never aware of any of this transaction. In January, Yick found an attorney to file the first class-action lawsuit related to security issues, freezing of accounts, and denials of provisional credit. After reading these comments from other people that went through it banking. asked Diane Davis, a Martinez resident. They mailed two cards out a month apart in Nov. And Dec. To somebody claiming to be me. All Rights Reserved. Makes me sick. Rampant fraud led Bank of America to freeze approximately 350,000 unemployment accounts beginning in October, according to this new class action lawsuit. Same thing is happening to me for months now. new card worked 3 times before they froze my card and I am unable to access my money! I want to be protected like the rest of their customers. After seeing no results by the beginning of March, I contacted one of the state representatives offices and spoke with someone named Jeff Sparks ,who in turn reached out to his contact at Bank of America in an effort to resolve my issue. "It is certainly a win for the plaintiffs. 1500$ worth and Bank of America has treated me bad with attitudes on the phone. This person literally changed everything and I received NO notice. Kristine Lazar was. They closed all my accounts that Id had for 13 years and my credit card. Edd now sends paapwr checks but I cannot get anywhere with BOA. Two months go by and NOTHING! I have never felt more unimportant and never has customer service had such a sense of disregard towards their customers. Now my EDD payments are stuck in pending and was paid for one of the 2 weeks I certified for and cant get thru to EDD. I freaked out call Bank of America notify them of this and then the agent told me to file a police report that it would help. I went to withdraw my funds and the money was gone. I too had 7300 taken August 2020. Rip the phone right off the wall and bang non stop over and over and over and over. They froze my account several times after trying to purchase items from Walmart. I have been declined at Walmart two separate occasions. Yick also said she is worried about others who have lost much more. It seemed to be a form denial generic to everyone and they dont even care that it doesnt apply to your specific claim. i hate B of A. I spent several days making numerous back-and-forth calls between Bank of America and EDD, both of them telling me that the problem was the others fault and that they could not find any problem with my account on their end. on Dec 18, 2020. It is owed to me and though I know many have lost much more, I still want what is owed to me! SAN FRANCISCO, Feb. 3, 2021 /PRNewswire/ -- Mary Alexander & Associates filed a class action lawsuit in federal court in San Francisco on behalf of thousands of Californians against Bank. Now Bank of America is being accused of not taking proper safety measures. I was confused and wondering why this is happening how come out of 10 people total that Ive talked to no one can understand this issue that Im going through all the years the Bank of America has been in service and no one knows whats going on and tells me that everything is fine. My claim has been denied several times even though the ATM charges were from the UK! On the phone they give u the run around, I havd had problems with bank of america fraud stuff that locked my account and held my money for 7 months i waisted 5 months on phone with edd to find out they dont even tell u whats really going on with your account they sent me tp emergancir vitals records in vancoover when i want to talk to some one higher then the tech i was speaking with to find out edd said theres a lovk on my accoubt called rst or something lime that but bof a new that the whole time, How does some one get added to the law suit I got 2 friends that were robbed by bof a for edd cash. I called them back and they said that they need to reopen the investigation and could take up to 45 days to resolve. I have had mine frozen for over a month. WOW! How safe is your neighborhood? The settlement came under fire from some Bank of American customers who were unhappy with the high Previous Post I have no confidence they will return my money and it happened at my branch B of A bank a mile away. According to the lawsuit, California residents receiving benefits from the states Employment Development Department (EDD) are each provided with a Bank of America-issued debit card through which they can access the funds. And when I went to the gas station to pump gas I noticed I couldnt pump more than $25 I didnt check my account before I pumped gas because I assumed my money was in there. A federal lawsuit claims that Bank of America, despite required by its exclusive contract with the EDD to provide secure accounts for the processing of unemployment benefits, didn't use an ar When i filed my claim I was told I would get a credit i even gave the name of the manager who stole my information and filed the claims. 2023 CBS Broadcasting Inc. All Rights Reserved. So I filed a claim and they said, 'Your claim is closed.' I thought the issue was solved a few days later I received another email from boa on 4/2 that my profile had been updated. 2. We are in real trouble if this is what college is turning out these days. left in my account (after going to the atm). Please add my Name as well, it sounds like the very same hell I have been thrust how can this be happening to do many of us and no one is doing anything about it. Ive emailed any and everyone I can google thats an exec @ boa. The delays of payment are no fault of the people, who've paid taxes, expecting the government to be there for them in times of need. Then freezes again after trying to buy items somewhere else then when I call to have them unfreeze my card they said it was and it didnt work . administrator or law firm. The last woman I spoke to at BofA claims told me that she gets claims exactly like this multiple times a day! Where did it go?" So I have to claims pending 1 for $ 908.13 and another one for $1098.58. Got scammed for 980 $ reported to b of a . The most frustrating thing is they dont have any answers. I cry every time I call EDD knowing that it will be a good 6 or 7 hours on hold and likely to get my call dropped. I did not loose any money but my personal info was probably stolen since I do have an account with B of A just for my unemployment. Ive never even made a transaction online. I explained that I absolutely need that money for my son and I to survive and repeatedly asked both associates with whom I spoke, how long before the money would be available for me. And the people that I do get to talk to tell me they are sorry. I have give up hope that something will be done its 5,708 now I cant get in to my account this is so frustrating _. Hello. "All my money's gone. I assumed this meant my money was refunded and all was well, but NOOOOO! She told me that the guy who hung up on my accidentally canceled the replacement card they just sent me and that they now have to send out another new one! I think at least $600 of mine is missing. 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